What if I’m having trouble viewing the live concert?
We don’t anticipate any issues but technology isn’t always our friend. Below are a few tips if you experience any issues:
The video keeps cutting out or freezing.
Some easy fixes to try: restart your computer or open/close the app on your phone, try using the link on a new internet browser or device, close any other open programs or applications, check your internet speed, clear your browser history, and/or restart your router. Read this YouTube help article for more options. Note that if you close the YouTube Live video while the concert is happening and reopen it a few moments later, the video may pick back up in real time, not begin where you left off.
The audio is not synced with the video.
Refreshing your internet browser or YouTube app often fixes this issue. Read this YouTube help article for more options.
It’s after the concert’s start time, but the performance hasn’t begun.
The concert should begin on your YouTube Live link when the musicians are ready. If it’s a little after the concert’s start time and you don’t see the video playing yet, you can always hit “refresh” on your internet browser, or close and reopen the app, to make sure.
My internet cut out during the concert.
If your internet cuts out and comes back on, you should be able to refresh your YouTube Live link and begin watching again. Note that the video may pick back up in real time, not begin where you left off.
I had to step away from computer and missed some of the live concert.
Not to worry! The livestream link will be available for replay for approximately 3 hours after the concert. You can access the recording of the concert and rewatch the concert (or forward to parts you missed). After the deadline, the link will no longer be available for viewing.
If you have additional questions, contact us at 204-346-1077 or firstname.lastname@example.org.